OUR TERMS & CONDITIONS

MAKING A PURCHASE 

This is an eCommerce site which enables you to purchase products from us online. Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" where you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

There is no minimum order value. We accept all orders, no matter how large or small.

If you are an existing trade customer and would like to order your goods online with your usual discount, please send an email to sales@livenative.com or alternatively ask our customer service team for more information.

POSTAGE AND PACKING

The cost of shipping varies according to the total order value. Postage costs vary according to your country.

You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.

For overseas orders, please contact us by email at sales@livenative.com. However if you do make an order from abroad we will always advise you of the total cost before shipping, to ensure you wish to go ahead with the order.

UK orders over £50 will be shipped for free.

Order Total	P&P
£22.00 and less	£1.95
£22.00 and over	£2.45
£50.00 and over	FREE

DELIVERY SCHEDULE

Although we can't guarantee it, we do our utmost to ensure that all orders received are sent by Royal Mail First Class Post the next working day, and should be delivered to you within 3 working days of placing your order. For the rest of the world we will advise you on shipping times and charges before we take payment.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

TAX CHARGES

For orders made from the UK or the European Union, VAT at the appropriate rate is added and included in the price. Trade orders and those from UK and European VAT registered companies must contact us by fax or email to obtain prices.

CREDIT CARD SECURITY

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GUARANTEE

We operate a 100% satisfaction guarantee. Any goods, which are unsatisfactory, can be returned within 30 days and we will replace them, credit your account or refund the cost of purchase at our discretion.

REACHING US

If you need to reach us, please email info@livenative.com

Alternatively, you can:

Call or Fax us on +44 (0) 1599 530 367

Call us on our mobile +44 (0) 7912 978 608

Write to us at:

Live Native Ltd
Kyle House Cottage
Kyleakin
Isle of Skye
IV41 8PQ

PRIVACY POLICY

Live Native do not disclose buyers' information to third parties.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

RETURNS POLICY

All returns must be authorised by Live Native prior to return. We will be happy to refund to you the cost incurred in returning faulty goods, but a charge will be made if goods have to be returned due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging.

REMITTANCE TERMS

All orders are to be paid for before shipping. This can be done with Visa, Mastercard, Switch or Cheque. For payment by cheque please allow 5 working days for clearance.